Microbusiness & Small Business Managed Services Needs

The Microbusiness & Small Business Managed Services Needs Assessment Study, conducted by CABA’s Internet Home Alliance Research Council in early 2007, was designed to assess the current state of the managed services market and to identify any potential areas for further development within the micro- and small business markets (where the former is defined as companies with fewer than 10 employees and the latter is defined as companies with between 11 and 100 employees). The key objectives were to profile target companies; assess the level of in-house IT/telco support; identify current and/or future managed services needs; and evaluate the incidence of current IT/telco change initiatives. AT&T, Cisco Systems, Costco Wholesale, Hewlett-Packard, Level Platforms and SupportSoft led, funded and participated in this research.